Flood Restoration

We are the Flood Water Extraction Specialists!

flooded path

Hervey Bay Carpet Cleaning offers professional prompt service with experience technicians, available for all flood and water damage emergencies. Water damage to your home and carpet needs to be cleaned up and dealt with immediately.

We deal with water damage such as:

  • Rain flooding

  • Leaking roofs

  • Run off flood excess stormwater

  • Hot water system leaks

  • Washing machine overflow

  • Bath tub/sink overflow

  • Burst water pipes and flexi hose rupture

  • And much more!

When your property is affected by flooding it is critical to have access to prompt and professional specialists to minimise long term damage to your home, furniture and other content.

Leaving your carpet to dry on its own and not having treatment by a cleaning professional service will cost you in the long run as you can’t see what actually happens beneath the carpet and this is where the damage begins. Combined with heat and water, this creates a breeding ground for mold, germs and bacteria which can be detrimental to your health.

Prompt action MAY prevents replacement of carpet and MINIMISE structure damage saving you money and heartache.

Our Service Includes:

  • For all types of flood water

  • Emergency Service

  • Structural Drying*

  • Equipment such as air movers and dryers

  • Insurance approved

  • Wet carpet cleaning and drying

  • Saved carpet re-installation

  • Carpet and water damage clean-up

  • Stain removal

  • Odour neutralisation and deodorising



We are the first point of call for emergency flood water extraction but please ring your insurance company first if possible. Most flood jobs are claimed under insurance as there are many steps that have to be taken for some flood water damaged premises depending on circumstances and location. Your Insurance company may suggest their own carpet cleaner or may get you to call any carpet cleaner.

Getting a carpet cleaner into extract water is the first part of the procedure. We cannot guarantee saving your effected areas but we can try and MINIMISE damage done, after all you are dealing with water!

Restoration Procedure:

  1. Technician first does pre-inspection to determine extent of damage, e.g. how far water has travelled over and under carpet, hard surfaces and wall cavities.

  2. Once inspection has been conducted we will know whether carpet can be restored. However, if it cannot be saved we will write out a full report for your insurer within 24 hours but most situations carpet can be saved.

  3. Machine is then setup, flood water extracted and carpet cleaned with hot water and extracted.

  4. Carpet lifted and underlay removed.

  5. Application of anti-mould and bacteria solution is sprayed onto carpet. Concrete slab is also cleaned and sprayed with solution as well.

  6. Dryers are put in place under carpet and turned on to begin the drying process, usually taking 24-48 hours.

  7. Technician returned, removes dryers and installs new underlay and relays carpet.

  8. Carpets are shampooed, steam cleaned deodorised to remove any water stains and odours after relayed making it healthier and cleaner then before damage took place.

Can we help with your flood or water extraction emergency?

Contact us today to organise your pre-inspection!